Terms and Conditions
The present "Terms and Conditions of Purchase" regulate the use of the web "www.entredosantiguedades.com" (hereinafter "the website") of which Entredós Antigüedades, SL em> is the owner.
Entredós Antigüedades, S.L. is a limited company with registered office at calle José Ortega y Gasset, 8 | 28006-Madrid (Spain), provided with NIF nº B-81239444, and registered in the Registro Mercantil de Madrid em>. The use by the customer of the services of the website store presupposes, in any case, adherence to "Terms and Conditions of Purchase" in the published version for Antires Antiques em> at the time of the purchase order. Therefore, it is convenient that the customer reads these "Terms and Conditions of Purchase" before proceeding to make a purchase.
1. SCOPE OF THE CONTRACT
"Terms and Conditions of Purchase" apply to the sale of all Entredós Antiques products through your its page. Entredós Antiques¡em> informs that your website is exclusively aimed at an audience of over 18 years, you guarantee that you are over 18 years old and that you have the legal capacity to enter into contracts binding
Entredós Antiques se reserva el derecho a cancelar la cuenta de acceso de un cliente si se detectan actos fraudulentos, especulativos o de mala fe en la utilización de este servicio.
We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a customer with which there may be a difference / em> controversy in previous orders, or when there are reasonable doubts They may make us think that the customer is violating any of the specified purchase conditions or is participating in any criminal activity.
We can update the present conditions of purchase as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the links "Terms and conditions of purchase" and "Legal notice".
In accordance with current legislation, all purchases from our website will be subject to value added tax, except for the Canary Islands, Ceuta and Melilla. The applicable rate will be the legally valid at all times. In the case of purchases made by individuals, VAT is included in the price.
In the orders destined to the Canary Islands, Ceuta and Melilla, the deliveries will be considered exempt from VAT, without prejudice to the application of taxes and tariffs derived from the entry and exit of the product in those territories (according to current regulations), and which must be be paid directly by the customer to the logistics operator in charge of delivering the product.
All prices are shown in euros (€) and must be considered as the final price to be paid by the customer (including VAT or not depending on the delivery territory, as indicated in the previous paragraphs). Transportation costs (if applicable) as well as taxes and fees for the entry and exit of the product in the Canary Islands, Ceuta and Melilla are not included in that price.
Purchases to the Canary Islands are exempt from VAT, but the customer must assume the taxes and expenses of entry and exit of the product in their Community (IGIC, customs clearance, etc.). These expenses must be paid directly by the customer to the logistics operator in charge of delivering the product. In the same way, the client must assume the cost of the exit of the product from his community (customs clearance) when the order is returned.
The amount of the shipping costs is indicated to the customer in a disaggregated way at the moment of placing the order.
Any order placed must be paid immediately after the order confirmation. Only orders for which it has been completed and verified payment thereof will be taken.
Payment must be made by credit and / or debit card, PayPal or bank transfer. The following cards are accepted: VISA, MasterCard and American Express. In the future, other forms of payment may be added.
The amount of the order will be charged on your card, so you must indicate the number, the expiration date as well as the security code CW2 (included on the front). In the case that your card is secured, you will be asked for the relevant security codes.
For security reasons, if you choose PayPal as payment method, once the order is placed, it is not allowed to make any type of change in the shipping address.
These data will not be saved or manipulated by us, but will be registered directly in the payment gateway of the corresponding financial entity. For greater security, we will use a Secure Electronic Commerce Authentication Service, system established by Visa / em> Mastercard / Eurocard, / American Express whereby the client is authenticated to his issuing bank and the trade is authenticated to his acquiring bank.
In order to guarantee the confidentiality and integrity of the transactions, these are made through the SSL (Secure Socket Layer) protocol with 128-bit security keys.
The charge will be carried out in real time through this payment gateway. In case the charge can not be carried out finally (for any reason), the order will be automatically canceled.
Those customers who choose to pay the purchase by bank transfer must do so in the following account:
Owner: Entredós Antigüedades, s.l.
IBAN: ES 15 0030 1038 700297761273
Swift code: BSCHESMM
The delivery can be made at the address you choose (except in the post office box) or in the store.
The delivery of orders will be made by a logistics operator within normal working hours at the address indicated by you when placing the order. If there is nobody at that address when the logistics operator comes, this will leave a note and your customer service department will try to contact you to close the delivery.
The delivery time will be a maximum of 10 calendar days from the completion of the purchase in orders for Spain and EU countries and maximum 30 calendar days in orders outside the EU. Except for service incidents that are beyond our control.
The shipping costs correspond to the buyer and will be added to the price of the product purchased according to the transport agency that the customer selects, this amount being known prior to the confirmation of the purchase. In the case of collection in a physical store, transportation costs will always be free.
If at the time of delivery the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the status of the parts. If damages are observed, you must detail them on the delivery note and contact our Customer Service. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, always and when, notify us of this incident as soon as possible. Keep in mind that orders will be weighed for delivery before they are shipped.
Shipping costs include handling and packaging costs, as well as postal expenses. The handling costs have a fixed price, while the transport costs may vary according to the total weight of the package.
Once delivered the order, it will become part of your property and therefore, all damages that may arise will be your responsibility.
If you prefer certified shipping, an additional charge will apply. Contact us before requesting this option.
Whatever form of delivery you choose, we will provide a link so you can track your order online.
We advise you to group all your items in one order. We can not combine two different orders, and the shipping costs will be applied for each one individually.
In the case of shipments to Ceuta and Melilla and the Canary Islands, the client must also pay the customs and taxes that the order generates. These expenses are paid at the time the order is received and in no case will be included in the price paid for the products.
The customer can pick up his order in store. For this, during the purchase process, the User must select "Collect in Store". The customer does not have to pay transport costs for orders with store pick-up. The client will have a maximum period of 30 days, from when his order is available, to pick it up. In case that said period has elapsed, the order has not been delivered to the customer, for reasons not attributable to Entredós Antiques, we will contact it to arrange another delivery site, running the expenses of Shipping by the buyer.
5. CHANGES, RETURNS AND WITHDRAWAL
There are different procedures for making changes, refunds and withdrawals. Next we will describe the characteristics of each of them, as well as their costs and conditions.
- a) Change: Replacement is considered a change for another existing product in the store, paying the difference in price if it exists.
- b) Refund : in that the product does not correspond to the description made in the online store.
- c) Withdrawal : originated by the client's decision.
- Items purchased through the online store only accept changes, returns and withdrawals through the same channel.
- All products that are to be exchanged or returned must be properly packaged.
- In case of withdrawal, you will only be responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
In any of the above cases you have 7 working days for the return of the purchased parts.
The expenses originated by the change, return or withdrawal will be borne by the buyer.
Conditions of the right of withdrawal: You have the right to withdraw from the contract without justification, within a period of 14 calendar days from receipt of the product.
The corresponding amount will be refunded, except for the standard shipping costs of the initial delivery without undue delay and, in any case, before 7 calendar days have elapsed since the date on which the withdrawal decision was informed. The refund will be made by the same means of payment with which it was paid. However, we may withhold reimbursement until we have received the goods, or until proof of the return of the goods has been presented, depending on which condition is met first.
Warranty and information of the products: The products that we present on our website are a careful selection of our collection. We have taken special care to show the colors and characteristics of our products with great precision. Of course, the calibration of each monitor is different, and we can not guarantee that your monitor displays the colors accurately.
We work to try to offer our customers the maximum accuracy and reliability of the information detailed on the website (names, properties of products, photographs, etc.), but we are not responsible for any potential errors that may exist. All graphic material as well as descriptions are offered informatively. In this sense, we can correct errors or omissions in the website without generating any responsibility.
- In the store: presenting the original ticket you received with your order and the product (s) to be discontinued.
- In online store: poniendose en contacto con nuestro Customer Service, a través del correo electrónico info@entredosantiguedades.
6. AVAILABILITY OF THE PRODUCTS
If there are incidents in terms of supply or if there are no products in stock, the customer will be informed immediately and will be reimbursed the amount of the product or products without stock. Entredós Antiques will reimburse the corresponding amount without undue delay and, in any case, before 14 calendar days have elapsed. The refund will be made by the same means of payment with which it was paid. The physical store stock availability data that is reflected on our website are indicative and may vary.
7. CUSTOMER ATTENTION
For any questions, suggestions, questions or complaints about the online store, you can go to Customer Service: Entredos Antiques, José Ortega y Gasset, 8 - patio | 28006-Madrid (Spain) or to the email email@example.com or to the telephone +34 915 772 580.
In addition, we have official and internal Claims Sheets of the company available to consumers and users, which may be presented in our contact area or in our physical store.
Our Customer Service of Entredós Antiques will attend and respond to your claim as soon as possible, and in any case within a maximum period of one month. In case your request is not resolved satisfactorily, you can go to the ordinary jurisdiction or process your claim through the channels established by law for it.
8. MODIFICATION OF THE GENERAL PURCHASE CONDITIONS.
Entredós Antiques reserves the right to modify at any time those present “"Terms and conditions of purchase". No change will affect orders that are already in progress.
9. FORCE MAJEURE.
Compliance by Entredós Antiques of all or part of its obligations shall be suspended in the event of a fortuitous event or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social disturbances, strikes of any kind and supply problems not attributable to Entredós Antiques . strong>
Entredós Antiques will inform the client of such fortuitous event or force majeure within seven days after its occurrence. In the event that such suspension is prolonged beyond a period of fifteen days, the client will then have the possibility to rescind the order in progress and then proceed to reimbursement under the conditions provided in point 5 of the present " General Purchase Terms and Conditions". Strong> em>
10. APPLICABLE LAW AND JURISDICTION.
The present "Terms and Conditions of Purchase" are subject to Spanish legislation. Notwithstanding the foregoing, the consumer not resident in Spain also enjoys the protection guaranteed by the mandatory provisions of the law of the country where he has his habitual residence.
The parties submit to the resolution of conflicts and waiver of any other jurisdiction, to the courts and tribunals of the domicile in the city of Madrid.